Technician - Training Logistics

June 22, 2022

(Work place: Montréal)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-05As a technician - Training Logistics, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance throughout the product/service delivery process. You provide discipline-specific technical support and help your unit carry out its activities, initiatives and processes in accordance with established policies and procedures. You support your unit’s more experienced employees and assist with technical work and analysis involving processes, information management and data processing. The ability to tailor your approach as needed and make sound decisions is therefore essential.

General Information on the Position

Main Responsibilities

  • Provide technical support for operational issues

  • Serve as internal resource person and provide operational support to continually improve service. Help roll out and maintain software and manual and automated processes. Train users

  • Help prepare technical notes to enhance the skills and knowledge of users

  • Help practitioners follow procedures and use your unit’s tools and systems.

Other working condition

  • Number of jobs available : 2

Qualifications

  • College diploma in a related field

  • A minimum of 1 year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Proficient speaker, advanced knowledge of English

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Situational adaptability

Work Location

Complexe Desjardins Montréal

Trade Union

FCDQ-MTL-SEPB 575 Bureau (00111)

Unposting Date

2022-07-10

Job Family

Human resources (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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