Technician, Skills training and competency development

May 18, 2022

(Work place: Montréal)

Desjardins values diversity and equity in the workforce and is committed to meeting the needs of people with disabilities by adapting the recruitment process, as needed.

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-06As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance throughout the product/service delivery process. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures.

General Information on the Position

Caisse Desjardins du Centre-Est de Montreal is located in Eastern Montreal. It has nearly 210 employees across 7 service centres. Our mission: “Contribute to the socio-economic development of our members and clients by offering personalized business solutions and putting our cooperative difference to work for them.”

The Caisse is committed to building and growing lasting business relationships with its over 90,385 members and potential clients. It has an estimated $3.48 billion in assets and over $6,9 billion in total business volume. In order to offer personalized advisory services, Caisse Desjardins du Centre-Est de Montréal has 3 specialized teams that focus on different stages of members’ professional and financial lives: Entrepreneurs and business professionals, Early working years and active mid-life, Pre-retirement and Retirement. These are composed of agents and dynamic and passionate advisers for whom taking charge of the customer is a priority. With its flexible hours, the Caisse du Centre-Est de Montréal promotes work-life balance and cares about the well-being of all its employees.

Main responsibilities

  • Provide technical support for operational issues

  • Serve as internal resource person and provide operational support to continually improve service. Help roll out and maintain software and manual and automated processes. Train users

  • Help prepare technical notes to enhance the skills and knowledge of users

  • Help practitioners follow procedures and use your unit’s tools and systems

Other working condition

  • Number of jobs available  : 1

Qualifications

  • College diploma in a related field

  • A minimum of 2 years of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Situational adaptability

Work Location

4565, rue Jean-Talon Est Montréal

Trade Union

CAISSE DU CENTRE-EST DE MONTRÉAL (T: 30261)

Unposting Date

2022-06-2

Job Family

Human resources (FG)

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