Technician - Delivery Technology Coordination (Montréal)

June 27, 2022

(Work place: Montréal)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

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Job Level

NV-06As a technician, delivery technology coordination, you assist with needs analysis, logistics and training delivery. You compile and analyze a variety of statistical and performance reports.You serve as a technical collaborator and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach is therefore essential. You conduct technical analysis and research on procedures and on information management.You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures.

General Information on the Position

Main responsibilities 

  • Provide logistical, technical support for operational issues. Diagnose needs and identify appropriate solutions. Catalogue the requests received and identify the internal training needs.

  • Conduct technical studies, research and analysis and serve as a resource person for delivering solutions and action plans.

  • Roll out and maintain software as well as manual and automated processes, and provide user training.

  • Draft technical notes to help improve the skills and knowledge of users and their work teams.

  • Assist stakeholders in the application of processes and business solutions, and in the use of tools and systems related to your unit's activities and operations.

Other working conditions

  • Work location: The work arrangement for the position is hybrid work #LI-Hybrid

  • Number of jobs available : 2 

Qualifications

  • College diploma in a related field

  • A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Advanced proficiency in English

  • Proficiency with Office 365, Teams, Yammer, SharePoint

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Communicates effectively, Decision quality, Situational adaptability, Tech savvy

Work Location

95, rue des Commandeurs Lévis

Trade Union

Non Syndiqué

Unposting Date

2022-07-12

Job Family

Human resources (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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