Quality Monitor - Virtual Correspondence (Trois-Rivières)

June 23, 2022

(Work place: Trois-Rivières)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-07The person in this position acts as a resource person for employees assigned to him or her. The incumbent assesses training needs and provides training on certain modules. He or she compiles and analyzes statistical and performance reports. Occasionally, this person responds to requests from clients or partners.

General Information on the Position

Main Responsibilities

  • Supplies technical support to employees assigned to him or her. Prepares and runs follow-up meetings about quality standards and unit processes

  • Helps assess training needs and validates and identifies training approaches, tools and content. Where needed, provides certain training modules

  • Assesses performance reports and makes recommendations to team leaders about improvements to tools, methods and work organization

  • Assesses the quality of service by carrying out observation sessions and performing random checks on completed files

  • Responds to requests from clients or partners. Performs analyses necessary to recommend or reject their acceptance

  • Ensures the application of recommended sale strategies for assigned resources

Other working conditions

  • Work location: The work arrangement for the position is hybrid work #LI-Hybrid

  • Number of jobs available : 1

Qualifications

  • College diploma in a related field

  • A minimum of three years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Situational adaptability

Work Location

4545, av. Pierre-De-Coubertin C.P. 1000, succursale M Montréal

Trade Union

Unposting Date

2022-07-8

Job Family

Human resources (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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