Information Analyst - Human Resource

April 30, 2021

This is a Remote Position

The Canadian Red Cross, part of the world’s largest humanitarian network, is hiring an Information Analyst . Do you have a passion for helping others and want to work with other dedicated individuals? Read further to find out if this role is right for you.

6 Month Contract

Reporting to the People Services (PS) Data Lead, the Information Analyst is a key member of the HR Systems and Projects team. This role is responsible for managing a Smartsheet resource database, maintaining the data within it, and producing critical stakeholder reports. This includes compiling and analyzing information, troubleshooting discrepancies, identifying areas for improvement, automating processes where possible, and working with end-users to ensure data integrity and effective information integration in the database. The Information Analyst will use their skills and experience to structure people data and perform periodic audits, maintenance tasks, and adhere to accurate recordkeeping habits.

This role centres heavily on the ability to understand business processes related to resource contracting, hiring, recruiting, training and allocation.  It requires the incumbent to engage and relate with stakeholders to understand their business practices and information needs, and to identify and track this data and capture emerging requirements. Additional duties include adhering to data governance practices and standards; providing custom and ad hoc Smartsheet reports as needed; and training new users in the use of the Smartsheet management roster and application.

Who you are:

  • You have to ability to provide service to non-technical stakeholders
  • You are highly analytical
  • You are team oriented and have the ability to maintain relationships in a cross-functional team

You will enjoy:

  • Culture:  an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality
  • Opportunity: to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration
  • Employee Benefits: achieve a work/life balance for you and your new team with competitive vacation time, generous personal days, and flexible work arrangements
  • Meaningful Work:  you will be analyzing information and making improvements to assist our workforce that supports emergencies and save lives

As an Information Analyst you will:

Data Management, Visualization and Reporting 

  • Develop a strong understanding of the Smartsheet database, how it is used to support operations and reporting, process integration, and the roles that are required to maintain the data
  • Maintain system’s integrity via strong understanding of system input, output, and interdependencies and provide guidance and training to end-users responsible for inputs
  • Assess and fulfill system change requests, notification needs, or automation requirements
  • Ensure system and data integrity
  • Build reporting tools and dashboards both in Smartsheet and Power BI to support internal and external reporting requirements
  • Ensure reporting of high-quality data to external partners
  • Maintain a change request log
  • Facilitate, test and support mass data merge/migration efforts
  • Engage key stakeholders on system changes and ensures good communication to all impacted system users
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Documents business process related to data management as required

Data & Business Process Maintenance                                        

  • Conduct regular auditing of data to ensure that key information is populated and follows up with users where information is missing/inaccurate
  • Conduct research and keep up-to date on best practices for PS technologies, data analysis and analytics
  • Perform periodic system health checks and ensure functionality and features are up to date
  • Support daily and weekly system back-ups
  • Support stakeholders by maintaining database business process maps, adjustments via change requests and ensuring efficiency / lean approach to overall database management
  • Support the business requirements and migration from Smartsheet to future CRM technologies
  • Ensures adherence to data privacy requirements

Stakeholder support 

In addition to data management and maintenance, the Information Analyst also provides support to stakeholders who need access to contribute to the database.

  • Process and track access request to ensure adequate level of permissions
  • Provide basic onboarding, training and supporting materials to new users of the database
  • Basic technical troubleshooting and escalate as required
  • Maintain effective working relationships, fostering a client driven, continuous improvement culture
  • Support additional projects duties as required

We’re looking for:

  • Bachelor’s degree or diploma in Information Technology, Computer Data Science, Information Management, Business Administration or equivalent experience
  • Minimum 3 years’ related work experience or an equivalent combination of education and experience
  • Strong familiarity with the use of Smartsheet for data management and reporting, Smartsheet certified or willingness to attain certification within first three months
  • Experience migrating, compiling, manipulating, and merging considerable sized datasets
  • Experience in project management, workforce analytics, HR data analysis, data assembly or dashboard design
  • Expertise in data models, database design development, data mining and segmentation techniques an asset
  • Expertise in Excel (macros, pivot and VLOOKUP tables, advanced formulas, charts) is mandatory
  • Knowledge of SQL databases and programming (ETL frameworks) and data visualization tools: PowerBI, Tableau and Bi360 is an asset
  • Knowledge of Taleo Business Edition, MS Dynamics AX, Kronos Time & Attendance, Moodle, Video Capture Utilities, SharePoint, survey applications, Raiser’s Edge is an asset

At the Canadian Red Cross, our mission is to improve lives of vulnerable people. We are driven by the power of humanity to create a diverse, accessible, and equitable work environment. We celebrate uniqueness of every human being regardless of your race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, physical or mental disability, gender identity or expression.

Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

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