There When It Matters for 175 YearsThis year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.As Human Resources Analyst, you will be called upon to provide employees and managers with quality information services, work closely with the HR team on various projects and procedures and find ways to improve internal processes.
º Respond to telephone and email inquiries and requests from employees and managers.º Follow up on inquiries and requests promptly by doing research and referring to policies, procedures, reports and other available documents.º Act as an advisor to HR Shared Services and internal partners.º Document, review, validate and recommend opportunities for improvement, with a view to offering better-quality services and making processes and procedures more efficient.º Pass on complex inquires and requests to other human resources team members with relevant expertise and follow up as needed.º Establish a document centre for human resources (policies, procedures, employee handbook, forms) and keep it up to date.º Identify areas of concern for employees, recommend and implement appropriate solutions (communication, training).º May participate in various projects and mandates that may have a significant impact on profitability and efficiency.º Keep updated on current legislation, policies, programs and procedures, and track market trends.º May be responsible for coordinating various mass mailings.º Perform all tasks of similar or general nature requested by superior or required for the job.
º Fluent in English and French (spoken and written)º Proven customer service skillsº Excellent proficiency with Microsoft Office softwareº Proactive, curious and resourcefulº Problem-solving, crisis management and conflict management skillsº Attention to detail
Equity, Diversity & Inclusion:We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. Accessibility:Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.PIPEDA:We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.