Advisor Technical Training - Bilingual

January 14, 2021

Job Description

Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank"). With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.The role is to fill under LBC Tech a subsidiary of the Laurentian Bank Financial Group.This position supports the development of Laurentian Bank's employees which is the key to our organizations success and sustainability. The incumbent is responsible for the needs analysis, instructional design, development, delivery and evaluation of learning solutions that support the Bank's operational readiness and business growth. Success in the role will require that the incumbent facilitate knowledge sharing and leverage specialized expertise within all of the Bank's key business areas. This role will underpin the implementation of talent on boarding, skills cross-training, and key projects across Laurentian Bank by cultivating and sustaining a culture of continuous learning and development. As an agent of performance optimization, the candidate will be responsible for proactively partnering with internal clients to assess opportunities, diagnose issues, provide appropriate guidance, and recommend tailored learning solutions.


Partnering with key stakeholders and internal clients, the Learning and Development Specialist will be responsible for the following: ºDesign and develop learning experiences in multiple subject areas, including instructor-led training, e-learning, webinar and blended programsºWork with internal subject matter experts to create content for training programs and tools while ensuring talent programs meet learner needsºDevelop and maintains subject matter expertise in the processes, procedures, products, and systems utilized and supported by Laurentian Bank's operational and client services teams ºLeverage expertise in Instructional System Design (ISD) methodologies and adult learning principles to ensure consistency and repeatability in all phases of the learning development life cycle. ºLeveraging the appropriate media and channel, delivers innovative learning experiences that fully support client and project requirements and that leverage a variety of learning methods that appeal to various learning styles and instructional preferences ºActively applies learning evaluation strategies to measure the effectiveness of instructional solutions and drive continuous improvementºKeeps current with all Laurentian Bank products and services, as well as operational process and procedural changes, industry changes and/or regulatory changesºDemonstrates strong written and verbal communication skills and an ability to foster engaging and inspiring learning experiences.ºMaintains strong partnerships with key stakeholders.ºDemonstrates resilience, adaptability, and the ability to maximize personal productivity within evolving environmentsºSupports and adheres to Standard Operating Procedures (SOPs) providing updates where required or appropriate to methodologies and toolsºPerform other duties as assigned to support Laurentian Bank


ºPost secondary degree in or diploma in adult education, organizational development or a related field º3-5 years experience in the design and facilitation of on boarding and cross-training programsºInstructional System Design (ISD) methodologies and instructional best practices are an assetº2-3 years experience in the design, development, and delivery of e-learning solutions both through dedicated, asynchronous channels and through blended implementationsºExperience using an e-learning design tool such as Adobe Captivate an asset ºStrong computer skills in all MS Office Suite products, especially Word, PowerPoint, and OutlookºExcellent written/verbal communication skillsºExcellent interpersonal skills demonstrating tact and diplomacy while maintaining confidentiality as requiredºExceptional attention to detail and the ability to multi-task and prioritize. ºStrong collaboration skills with the ability to build effective working relationships with colleagues and clients are necessary for this roleºCTP or CTDP accreditation is considered an asset. ºExperience in Financial Services industry including regulatory bodies such as OFSI, IFIC, MFDA, and IIROC is considered an asset. ºBilingualism (French/English) is required.

Additional Information

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender. Qualified candidates will be contacted.

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