Advisor, Skills training and competency development (Montréal)

September 07, 2021

(Work place: Montréal)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-08As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance throughout the product/service delivery process. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures.

General Information on the Position

Main responsibilities

  • Provide technical support for operational issues

  • Serve as internal resource person and provide operational support to continually improve service. Help roll out and maintain software and manual and automated processes. Train users

  • Help prepare technical notes to enhance the skills and knowledge of users

  • Help practitioners follow procedures and use your unit’s tools and systems

Other working condition

  • Number of job available : 1

Qualifications

  • Bachelor's degree in a related field

  • A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Situational adaptability

Work Location

95, rue des Commandeurs Lévis

Trade Union

Non Syndiqué

Unposting Date

2021-09-21

Job Family

Human resources (FG)

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